Rucking Fotten

CURRENCY AND TAXES
All Transactions are conducted in USD (United States Dollars). As the saying goes, "There are only two guarantees in life: death and taxes." Please be aware that we have no control over tax amounts, as they are solely determined by your location and your state's tax laws.

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WHAT'S A PRE-ORDER?
Pre-Order (verb)
pre· or· der ˌprē-ˈȯr-dər
To order (something) in advance of its release.

Pre-orders are estimated to take 6-8 weeks for printing and shipping from start to finish. All releases unless otherwise stated are pre-orders.

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INTERNATIONAL ORDERS AND TAXES?
International customers are 100% responsible for all imports/customs fees and taxes set by their own country. If fees/taxes are refused and left unpaid OR your order is not picked up from an access point/post office OR you don't respond to UPS's attempt to contact you, your order will be considered abandoned. If this occurs, you will not receive a refund nor a replacement order from RF.

If you order is returned back to us, you will be responsible for return shipping costs.

CAN I RETURN MY ORDER?
Returns are only accepted in the case of company errors, which encompass damaged items, holes/tears, wrong items or stains. We do not accept size exchanges or returns for any other reason.

If you received the wrong item please contact customer service with your order number and they'll be happy to set up an exchange immediately! Approved exchanges must be completed within one week of receiving your return label. If your order is returned outside of the 1 week window your order will be subjected to a 20% restocking fee and additional shipping fees. Refunds will be issued in the form of a Rucking Fotten gift card.

Outside of shipping errors, all sales are final. Please be aware when choosing your size/colorway. If you just ordered and need to change your size, you have 7-days to contact customer service to make those changes.

**THIS EXCLUDES HOLIDAY RESTOCK & ARCHIVE SALES.**

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I RECEIVED AN INCORRECT ITEM! WHAT DO I DO NOW?!
If you’ve received an incorrect item in your order, immediately contact customer service with your order number and explain the error. We’re always happy to correct any mistake made, however, there is a 7 day (1 week) timeline to  reach out for the error to be corrected. I.E. You cannot contact us 2 months after receiving your order and receive an exchange. Items are extremely limited in quantity and cannot always be replaced.

For further details regarding your order, please reach out to us via email at info@ruckingfotten.com

PO BOX AND APO ADDRESSES
Yes, we do ship to both PO Boxes and APO addresses, however UPS does not. All orders containing a PO Box or APO address will be shipped via USPS exclusively.

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I PLACED MULTIPLE ORDERS, CAN I COMBINE SHIPPING?
Orders can ONLY be combined for large releases such as Holiday Restock and Archive. No pre-order release can be combined with another pre-order release.

To combine orders, please gather all of your order numbers and email customer service. After that your orders will be combined and your shipping rate adjusted with the difference refunded.

Please note that if one of your orders has already shipped it cannot be combined with any other orders.

Discounts cannot be retroactively applied to any combined orders. Discounts only apply to items purchased in the same order.

*Combining orders will not receive the free shipping discount. All items must be purchased together to receive that discount.*

This service is ONLY open to domestic customers.

Unfortunately due to fee/taxes/duties being prepaid at checkout, we cannot combine international orders anymore. Our apologies for the inconvenience.

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I JUST PLACED MY ORDER, WHEN WILL IT SHIP?
Instock orders are typically processed within two to five (2-5) business days. However, please allow for a maximum of ten (10) business days for processing. Please note that weekends and holidays are not considered business days.

This does not include Archive drops which typically bring in several thousand orders. This process can take roughly 1-3 weeks from start to finish. Updates are added to the Pre-Order Updates page every other day.

Pre-Orders have an advertised lead time 6-8 weeks from sales end till Shipping. Delays in supply chain/printing can occur, customers will be notified of delays via email.

WHY DOES MY SHIRT LOOK DIFFERENT THAN THE FLYER?!
There may be slight variations: colors may appear brighter/darker on a computer/phone scree.

Tie Dye garments are a hand dyed product that vary from shirt to shirt, thus creating a 1 of 1 item. Variations apply to design and color vibrance.

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WHY DIDN'T MY DISCOUNT WORK?!
Discounts don't always apply to all items in that category. Please read the product page to make sure it's not excluded from that discount.

For example, a discount for T-Shirts will not include AOP T-Shirts. Those will always be separate discounts and advertised as such.

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I FORGOT TO USE MY DISCOUNT CODE, CAN YOU ADD IT?
If you have forgotten to use your discount code for a new order, it can not be added to your order without canceling and placing a new order. At that point we cannot guarantee availability of the item ordered.

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I JUST ORDERED AND THERE'S AN ERROR! HELP?!

ADDRESS CHANGES:
Moving? Old Address auto-filled? No problem! As long as your order hasn't already shipped it can be changed! Just shoot us an email with your order number and your new address and we'll make sure it's shipped to the correct address.

Addresses CANNOT be changed after the order has already shipped or a shipping confirmation email has been sent out.

We are not liable for any orders shipped to old addresses if the customer did not contact us with an update before shipping. We are not responsible for any customer address errors.

SIZE CHANGES:
Notice a size error in your pre-order? We can help! You have 7-days from ordering to update your sizes. After 7-days we can no longer edit the order. However this does not apply to Archive and Holiday Restock releases.

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RETURNED ORDERS
If your order is returned to us due to an undeliverable address, IE old/wrong address or post office address, you will be responsible for additional shipping charges. If you decline to pay the additional shipping charges, you will be refund for your order minus a 20% restocking fee and original shipping costs.

BINDING COMMITMENT
At Rucking Fotten, we specialize in pre-orders and strictly limited-edition releases. By placing an order, you understand and agree that all sales are final. Once an order is placed, it cannot be canceled or refunded. Size modifications are only available for 1 week after a pre-order drop has ended. This does NOT include Holiday Restock or Archive Sales. 

PRE-ORDER & MATERIAL ALLOCATION
When a pre-order is placed, capital is immediately allocated toward the procurement of raw materials and production costs. Because these items are manufactured specifically based on order volume, we cannot offer cancellations or "change of mind" refunds.

LIMITED EDITION & HIGH DEMAND RELEASES
For items with limited quantities (e.g., "Limited to 100" runs), your purchase removes that specific unit from our available inventory, preventing other customers from purchasing it. To maintain the integrity of our limited releases, we do not allow cancellations or returns on these items for any reason.

EXCEPTIONS & QUALITY ASSURANCE
The only exception to our "All Sales Final" policy is if an item arrives with a verified manufacturing defect.

• Any claims for damaged or defective or incorrect goods must be made within 7 days of delivery confirmation.
• These claims must include photo/video evidence.
• Once confirmed, we will provide a replacement (if stock is available) or a store credit.

The customer is responsible for ensuring the shipping address is complete and accurate at the time of checkout, including apartment/suite numbers and gate codes.

• Finality of Address: Addresses CANNOT be changed after the order has already shipped or a shipping confirmation email has been sent out.
  
  
• The Confirmation Rule: If you realize there is an error in your address, you must contact us immediately. However, an address change is only considered valid once you have received a direct confirmation email from our team acknowledging the update. An "unopened" or "unacknowledged" email request does not constitute an address change.
  
  
• Liability: We are not liable for any orders shipped to old or incorrect addresses if the customer did not receive an official acknowledgment of the change from us prior to the order being processed. We are not responsible for any customer address errors.
  
  

FAILED DELIVERY & RETURN TO SENDER
If a package is returned to us by the carrier due to an incorrect address, a missing gate/access code, or being "unclaimed," the following applies:

• Reshipping Costs: The customer is responsible for the cost of a new shipping label to resend the order. A new tracking number will be provided once the reshipping invoice is paid.
  
  
• Original Shipping Fees: Original shipping charges are non-refundable, as these funds have already been spent to attempt the initial delivery.
  
  
• Carrier Penalties: Any "Return to Sender" fees charged to us by UPS due to delivery failure will be the responsibility of the customer and must be settled before the package is released for reshipment or deducted from any potential refund.