- Pre-Order & Final Sale Policy: All sales are final with no exceptions. Because capital is immediately allocated toward production and raw materials upon purchase, orders cannot be canceled or refunded once placed. Only size changes can be made within 7 days of purchase on pre orders only.
- Pricing & Payment: All transactions are processed in USD. Cards are charged immediately at checkout. Local sales tax is automatically determined by your state laws.
- Pre-Order Timeline: Pre-orders take an estimated 6–8 weeks for printing and shipping from the end of the drop window. Delays in production will be communicated via email and on the Pre-Order Updates page.
- Limited Edition Releases: Capped production runs (e.g., "Limited to 100") reserve specific inventory and cannot be canceled, returned, or editted under any circumstances.
- Size Changes: Size modifications for pre-orders must be requested within 7 days of placing your order (excludes Holiday Restock and Archive Sales).
- International Taxes & Duties: Customers are 100% responsible for import fees and customs taxes. Unclaimed or refused packages are deemed abandoned without refund or replacement. Return shipping fees apply if sent back to us.
- Policy: Returns and exchanges are strictly limited to verified company errors (damaged goods, tears, stains, or incorrect items sent). Size exchanges or returns for any other reason are not accepted.
- Timeframe & Video Evidence: Contact Customer Support within 7 days of delivery confirmation. Claims must include photos and clear video proof showing the defect.
- Exchange Conditions & Shipping Costs: Approved returns must be shipped back within 1 week of label issuance. Late returns incur a 20% restocking fee plus shipping costs.Refunds are issued exclusively as store credit/gift cards. Items must be unworn, unwashed, and in original condition.
- Garment Care & Pigment Disclaimers: We highly recommend washing all garments in cold water, inside out, and hanging dry to preserve print and garment quality. Damages, shrinkage, or heat-peeled/cracking prints resulting from improper laundering are not covered as defects. Minor screen-printing variations, pigment-dye washing lines, or slight color bleeding are natural manufacturing characteristics and do not qualify as defects.
- Dispute Policy: Opening a payment dispute or chargeback without contacting customer service first will result in a permanent account ban from future drops.
- Processing Times: In-stock items ship within 2–5 business days (up to 10 days max). Archive drops take roughly 1–4 weeks due to high volume.
- Combined Pre-Orders & In-Stock Items: If you purchase an in-stock item alongside a pre-order item in the same order, the entire shipment will be held until the pre-order item is ready to ship. Place separate orders if you want in-stock items sooner.
- Carriers & Addresses: Orders to PO Boxes or APO addresses ship exclusively via USPS.
- Address Changes: Address edits are only valid once confirmed via direct email by our support team prior to dispatch. Changes cannot be made after tracking generates. Unapproved customer address errors or carrier reroutes (e.g., UPS My Choice) void delivery guarantees.
- Combining Separate Orders: Domestic orders can only be combined for Holiday Restock and Archive sales by emailing customer service prior to dispatch. Pre-orders and international orders cannot be combined.
- Lost or Stolen Packages: Once marked "Delivered" by the carrier, we are no longer responsible for lost, stolen, or damaged transit packages. Please file a claim directly with the carrier (USPS/UPS).
- Delivery Failures & Return-to-Sender (RTS): If a package is returned due to an invalid address, missing access code, or failed delivery attempt, the customer must cover the reshipping fee and carrier RTS penalties. Original shipping fees are non-refundable. Declined reshipments incur a 20% restocking fee.
- Customer Support: Emails are answered Monday–Friday (excluding holidays) within 24–48 hours. Please avoid sending multiple follow-up emails, as this resets your ticket position in the queue.
- Garment & Print Variations: Monitor screen displays may alter perceived colors. Hand-dyed tie-dye items are 1-of-1 pieces; slight color and pattern variations are expected.
- Discount Codes: Promo codes cannot be applied retroactively. Applying a missed code requires canceling and re-ordering, subject to live inventory availability. Exclusions apply as noted on product pages.
- Restocks: Sold-out pre-order designs are retired permanently and will not be restocked unless featured in a future Holiday Restock release.