Rucking Fotten

CURRENCY AND TAXES
All Transactions are conducted in USD (United States Dollars). As the saying goes, "There are only two guarantees in life: death and taxes." Please be aware that we have no control over tax amounts, as they are solely determined by your location and your state's tax laws.

WHAT'S A PRE-ORDER?
Pre-Order (verb)
pre· or· der ˌprē-ˈȯr-dər
To order (something) in advance of its release.

Pre-orders are estimated to take 6-8 weeks for printing and shipping from start to finish. All releases unless otherwise stated are pre-orders.

INTERNATIONAL ORDERS AND TAXES?
International customers are 100% responsible for all imports/customs fees and taxes set by their own country. If fees/taxes are refused and left unpaid OR your order is not picked up from an access point/post office OR you don't respond to UPS's attempt to contact you, your order will be considered abandoned. If this occurs, you will not receive a refund nor a replacement order from RF.

If you order is returned back to us, you will be responsible for return shipping costs.

PO BOX AND APO ADDRESSES
Yes, we do ship to both PO Boxes and APO addresses, however UPS does not. All orders containing a PO Box or APO address will be shipped via USPS exclusively.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

CAN I RETURN MY ORDER?
Returns are only accepted in the case of company errors, which encompass damaged items, holes/tears, wrong items or stains. We do not accept size exchanges or returns for any other reason.

If you received the wrong item please contact customer service with your order number and they'll be happy to set up an exchange immediately! Approved exchanges must be completed within two weeks of receiving your return label. If your order is returned outside of the 2 week window your order will be subjected to a 20% restocking fee and additional shipping fees. Refunds will be issued in the form of a Rucking Fotten gift card.

Outside of shipping errors, all sales are final. Please be aware when choosing your size/colorway. If you just ordered and need to change your size, you have 7-days to contact customer service to make those changes.

**THIS EXCLUDES HOLIDAY RESTOCK & ARCHIVE SALES.**

For further details regarding your order, please reach out to us via email at info@ruckingfotten.com

CURRENCY AND TAXES
All Transactions are conducted in USD (United States Dollars). As the saying goes, "There are only two guarantees in life: death and taxes." Please be aware that we have no control over tax amounts, as they are solely determined by your location and your state's tax laws.

WHAT'S A PRE-ORDER?
Pre-Order (verb)
pre· or· der ˌprē-ˈȯr-dər
To order (something) in advance of its release.

Pre-orders are estimated to take 6-8 weeks for printing and shipping from start to finish. All releases unless otherwise stated are pre-orders.

INTERNATIONAL ORDERS AND TAXES?
International customers are 100% responsible for all imports/customs fees and taxes set by their own country. If fees/taxes are refused and left unpaid OR your order is not picked up from an access point/post office OR you don't respond to UPS's attempt to contact you, your order will be considered abandoned. If this occurs, you will not receive a refund nor a replacement order from RF.

If you order is returned back to us, you will be responsible for return shipping costs.